Shipping policy

 

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Shipping Zone	Service	Timeframe	Price
Contiguous US	Standard	3-5 business days	free for orders
	Express*	2-3 business days	free upgrade on orders $200+ $15 under $200
Hawaii, Alaska	Standard**	5-8 business days	$15 Free for orders $300+

* Express shipping is subject to availability. Some items may not be eligible for Express service.
** Some items may not be eligible for shipping to Hawaii and Alaska.

 

Please note:

- We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be USP/FEDEX/USPS)

 

WHEN WILL MY ORDER START SHIPPING?

After we receive your order, we will arrange shipping for you within 48 hours. 

 

*Please note shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time.

 

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

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WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.

*All shipping times exclude clearance/customs delays

**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

Questions about order status or tracking? Contact us!

 

Track Your Order

We recommend monitoring your shipping updates. For orders within the United States, we ship out orders from various local warehouses across the US. 

Didn’t receive your tracking information and already checked your spam/junk folder? Reach out to our Customer Experience Team at hello@STARFILLSLEEP.com during our operating phone support hours.